Terms & Conditions
BURFEN ENTERPRISES PRIVATE LIMITED • Last Updated: October 2024 • Governed under the Information Technology Act & Consumer Protection (E-Commerce) Rules of India
1. Introduction and Acceptance
Welcome to BURFEN ENTERPRISES PRIVATE LIMITED. By accessing, browsing, or purchasing from our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms constitute an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020. If you do not agree with any part of these terms, please refrain from using our services.
2. Clothing Products & Authenticity
All clothing and apparel pieces offered by BURFEN ENTERPRISES are described with care. Product dimensions, fabric details, available sizes, colours, and imagery are displayed as accurately as possible; slight variations in colour, texture, and finishing may occur due to screen settings and handcrafted manufacturing processes.
3. Pricing, Valuation & Payment Gateway
All prices are listed in Indian Rupees (INR) and include applicable Goods and Services Tax (GST) unless explicitly noted. Due to live market fluctuations in gold, platinum, and silver rates, we reserve the right to revise prices at any time prior to order confirmation. Payments must be processed through RBI-authorized payment gateways, supporting major credit/debit cards, net banking, UPI, and verified EMI facilities.
4. Shipping, Transit Insurance & Delivery
We offer secure, fully insured transit across domestic and select international destinations through specialized armored logistics partners. Delivery requires an adult signature with OTP verification and government-approved photo identification. In the rare event of transit damage or tamper seal breakage, the recipient must refuse delivery and report the incident to our concierge team within 24 hours.
5. Returns, Exchange & Lifetime Buyback
Standard non-customized clothing may be returned within 14 days of receipt, provided the item is unworn, unwashed, has its original tags attached, and is returned with the original packaging. Bespoke, personalized, or altered orders are final sale.
6. Intellectual Property & Brand Rights
All designs, trademarks, text, graphics, logos, product sketches, and digital assets published on this site are the exclusive intellectual property of BURFEN ENTERPRISES PRIVATE LIMITED. Unauthorized reproduction, modification, distribution, or commercial exploitation of any material without prior written consent is strictly prohibited and subject to legal action under Indian copyright and trademark law.
7. Grievance Redressal & Governing Law
In accordance with the Consumer Protection Act, 2019 and Rules made thereunder, the contact details of the Grievance Officer are designated on our contact portal. Any dispute, claim, or controversy arising out of or relating to your use of this service shall be governed by the laws of India, subject to the exclusive jurisdiction of the competent courts.