Returns & Concierge Exchanges
COMPLIMENTARY WHITE-GLOVE REVERSE LOGISTICS AND BESPOKE PIECE RE-EXAMINATION POLICY
01 / ELIGIBILITY & TIMEFRAME
30-Day Complimentary Window
Eligible clothing may be returned or exchanged within 14 days of receipt. Custom, personalized, altered, worn, washed, or tagged-removed pieces are final sale and non-refundable.
02 / VAULT INSPECTION CRITERIA
Mint Condition & Certification
Items must be unworn, in pristine condition, accompanied by all original security seals, presentation cases, and original GIA or Maison gemological certificates intact.
03 / SECURED REVERSE LOGISTICS
Insured Armored Courier Pickup
Our concierge will arrange scheduled door-to-door armored collection with full transit insurance. Once authenticated at our workshop, your refund is credited within 5 business days.
Questions regarding a clothing purchase, styling, or new collection? Speak with a dedicated Burfen fashion advisor.