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BURFEN POLICY & CLIENT CONCIERGE
Order cancellation windows and refund timelines.
01 / STANDARD ORDERS
24-Hour Cancellation Window
Orders for in-stock clothing may be cancelled without penalty within 24 hours of purchase, before dispatch and secure handling.
02 / BESPOKE & ENGRAVED
Made-to-Order Timelines
Custom commissions, personalized engravings, and bespoke ring creations can be modified or cancelled within 12 hours before our master goldsmiths begin casting.
03 / REIMBURSEMENT
3–5 Day Refund Execution
Approved cancellations are processed immediately. Reimbursements will appear on your original payment method or card statement within 3 to 5 business banking days.
Need immediate assistance with an ongoing order?
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